[@domeboys Participant 7 years, 11 months ago]

Following is the note I received from HostGator Level 4 support (aka Admins). They are calling my problem a “script malfunction” attributed to bbPress.

Please advise on what you recommend as next step.

Thank you,
Brian Walton

Thank you for contacting Hostgator Support. I’ve dug through this issue a good deal. I found that the 500 error on thecardinalnation.com definitely appears to be the result of bbpress. I traced the loading of the site with system calls, and found a number of database queries, and then a segfault.

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After disabling bbpress, this behavior stops. I’ve tried a number of PHP versions and reviewed server settings but found no obvious configuration-level cause. While we are happy to help where we can, we are not developers, so our ability to assist with script malfunctions like these is limited. I would recommend working with a developer or the plugin developers more specifically. If you receive any information you believe we can assist with, please let us know and we will be happy to investigate further.

Sincerely,
David F.
Systems Administrator II