Red Sand Media Group (@redsand)

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Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi Peter,

    I’m sorry to hear about the recent trouble with images. We haven’t heard of WP-SpamShield ever interfering with images, but there could be something more specific in play. Feel free to contact us at our support URL for help.

    – Scott

    You’re very welcome. 🙂 Glad to help!

    – Scott

    Hi Kelly,

    You’re very welcome. 🙂 We want you to have a flawless experience.

    Definitely reach out to us. We can resolve almost any issue users bring to us. Much of the time, there is something hiding under the hood – some undiagnosed PHP issue – that is causing the problem. If there is a repeat issue like that with themes, we’ve found that those are usually more a symptom of the underlying issue.

    We’ve got a very precise and in-depth diagnostic process to find out what the exact issue is, and help fix all that. Most users are surprised to find that the issue wasn’t where they thought it was. 🙂

    Whenever you’re ready to reach out, let us know, and we’ll help you get things running perfectly. And if there ends up being an issue or compatibility conflict with the plugin, we will of course fix that. 🙂

    – Scott

    ^ Looks like my original response eventually got accepted/moderated.

    Hi there Kelly,

    I’m the developer of WP-SpamShield. I’m sorry to hear about the issue you’re having and I’ll be happy to help.

    That sounds like you have a some type of conflict that is more specific to your site setup or configuration. We have a lot of users on bbPress, and most are having no issues. (We do a lot of testing to ensure compatibility.) So, there shouldn’t be any generalized conflicts with bbPress.

    We have put together some excellent troubleshooting options for our plugin users, including FAQs, a Troubleshooting Guide, Known Conflicts page, and Support Request page.

    Please take a few minutes to work through the Troubleshooting Guide and FAQs, as these solve over 90% of issues users have.

    One of the things that the Troubleshooting Guide and FAQs will ask you to do is turn on logging. When logging is enabled, anything the plugin blocks will be logged. If you feel that there is a conflict, and something is being blocked that shouldn’t be, you can test it out after you enable logging. If it doesn’t show up in the log, then that tells you that something other than the plugin is blocking it.

    If the information provided doesn’t solve the issue for you, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so please head over to the WP-SpamShield Support Form, and take a moment to fill out a support request. That will allow us to help you diagnose this, find out what the real issue is, and get things working right for you. (If the issue does by chance turn out to be a bug in the plugin, we always try to fix those within 24 hours, and get a new version out with the fix.)

    – Scott

    Please note that the WP-SpamShield Support page is our main support venue, not the WordPress or bbPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues.

    Hi there Kelly,

    I’m the developer of WP-SpamShield. I’m sorry to hear about the issue you’re having and I’ll be happy to help.

    That sounds like you have a some type of conflict that is more specific to your site setup or configuration. We have a lot of users on bbPress, and most are having no issues. (We do a lot of testing to ensure compatibility.) So, there shouldn’t be any generalized conflicts with bbPress.

    We have put together some excellent troubleshooting options for our plugin users, including FAQs, a Troubleshooting Guide, Known Conflicts page, and Support Request page. Each of these are linked from the plugin’s settings page in the WordPress admin. Please take a few moments to work through the FAQs and Troubleshooting Guide as these solve over 90% of the issues users bring to us.

    If the information provided doesn’t solve the issue for you, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so please head over to the WP-SpamShield Support Form, and take a moment to fill out a support request. That will allow us to help you diagnose this, find out what the real issue is, and get things working right for you.

    – Scott

    I just posted a response, but it was deleted twice. I’ll see if I can get this to post again.

Viewing 7 replies - 1 through 7 (of 7 total)