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User profile subscription does not show subscribed forums


  • Anke A.
    Participant

    @anke16

    Hello there,

    we’re a WordPress Multisite and recently updated bbpress from 2.5.12 to 2.6.6 and figured out that on a user profile page no subscribed forum are being listed anymore but this message: “Oh bother! No forums were found here.”

    But the user indeed has at least one forum he subscribed to. Subscribed topics are working just fine.

    We also deactivated / activated the plugin, run the database upgrades but still no forum could be found.

    How can this problem being solved?

Viewing 12 replies - 1 through 12 (of 12 total)

  • Robin W
    Moderator

    @robin-w

    The way subscriptions worked changed between 2.5.x and 2.6.x

    So if you have run the actions in

    dashboard>tools>upgrade forums

    then I’d suggest you try

    dashboard>tools>repair forums> and run one at a time


    Anke A.
    Participant

    @anke16

    Thanks for your reply. There are 20 listed under repair forums. Do you suggest to run each one? Or just a specific one?


    Robin W
    Moderator

    @robin-w

    I’d start with

    Recalculate engagements in each topic for each user


    Anke A.
    Participant

    @anke16

    We did run all 20 items of “repair forum”. But unfortunately it did not solve the problem. The user still can’t see the forum he subscribed to. We also did run all item of “upgrade forum” but no changes.

    What else can be done?


    Robin W
    Moderator

    @robin-w

    so is this just one user?


    Anke A.
    Participant

    @anke16

    No, it’s for every user who has had subscribed to a forum or does subscribe to one.


    Robin W
    Moderator

    @robin-w

    1. if you set up a new test user and subscribe them, do you see this?
    2. suggest you get one user to unsubscribe and subscribe again to a forum, and see if that fixes for them


    Anke A.
    Participant

    @anke16

    1. Nope, not working either.
    2. Tried that already, unfortunately it is not working, too.


    Anke A.
    Participant

    @anke16

    But subscribing to a topic is still working perfectly.


    Robin W
    Moderator

    @robin-w

    ok, I cannot replicate – might be a multisite issue, might not.

    all I can suggest further is the standard advice :

    it could be a theme or plugin issue

    Themes

    As a test switch to a default theme such as twentytwenty, and see if this fixes.

    Plugins

    If that doesn’t work, also deactivate all plugins apart from bbpress and see if this fixes. if it does, re-enable one at a time to see which is causing the error.

    If you cannot do this to your site (say because it is live) then use the ‘troubleshooting’ features of this plugin to let you test without affecting other users

    Then come back


    Anke A.
    Participant

    @anke16

    Hi Robin,

    We will do some further testing/troubleshooting. If something comes up I will let you know.

    Thanks for your support!


    Robin W
    Moderator

    @robin-w

    🙂

Viewing 12 replies - 1 through 12 (of 12 total)
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