Another issue just spotted. When a new forum topic is started AFTER a member cancels, they are automatically subscribed to it and start getting emails. Again, they can’t edit this because they are no longer a member. I looked everywhere in the back end for something that may have been check marked to auto subscribe members to new things, but I can’t find anything. Thanks!
@johnjamesjacoby Yes, members and admins are getting notifications for bbpress mentions… but it doesn’t take them to the forum they were mentioned in when they click on it.. it just takes them to the news feed.
@netweb that mention just goes to my profile. What I am wanting… is the notification for the mention to take them to the actual mention in the forums.
Thanks for your help!
@johnjamesjacoby yes, I don’t want them to lose their data if they come back… but they can’t continue to get emails after they cancelled.
This may be a dumb question, but I have no idea how to use a filter. Thanks for your help!
@robin-w thank you so much for your time to help me! I am so not technology inclined so I really appreciate it!
Oh great, so those are things I can add/modify once downloading the toolkit?
What I got from memberpress:
“I understand the need for this, but this is coming from bbPress so there is only so much we can do. bbPress has no way to to blanket unsubscribe someone from all of their forums/thread email subscriptions. If bbpress had a way to unsubscribe globally, then we could look into it but going topic by topic, which is how they have it setup does not work. Simply put bbPress doesn’t have the utilities to make it reasonably possible”
What I go from memberpress:
“I understand the need for this, but this is coming from bbPress so there is only so much we can do. bbPress has no way to to blanket unsubscribe someone from all of their forums/thread email subscriptions. If bbpress had a way to unsubscribe globally, then we could look into it but going topic by topic, which is how they have it setup does not work. Simply put bbPress doesn’t have the utilities to make it reasonably possible”
@robin-w It shows Forum role: participant
User role: Subscriber [but pages are blocked after cancellation]
Would I have to manually go in and change this after they cancel?
Thanks!
They aren’t able to access the site after they cancel… which is why they can’t unsubscribe from the topics.
@robin-w yes, they are not removed entirely because many people come back and I do not want their information removed completely. The emails are coming from bbPress though, not memberpress.
Any insight here? Thanks!
^^^ Whoops, I mean bbPress version 2.5.14
@robin-w Yes, they are integrated with bbPress but said that they cannot assist, that this is a bbPress issue. Thanks for your help, I appreciate others helping me figure this out! 🙂
I am using bbPress Version 2.9.1. I just don’t understand how it’s not automatic. I feel like members who cancel should be automatically unsubscribed after cancellation. Leaving the forums unrestricted to non members for them to unsubscribe to after than cancel would defeat the purpose of having a private forum on my private paid membership site.
I already asked them, They said it was a BBPress issue.
The email is getting sent by <noreply@nutribabenation.lovechard.com> but I can’t figure out where that is getting generated from. Memberpress said it is not from them.
I’m not sure what you mean… they are logging into their account and cancelling their recurring subscription that is linked to the forums (Memberpress). They have email notifications turned off already, and they can’t unsubscribe directly form the email. They have access to their account page, but there is nothing there about forum emails. It says “Login and visit the topic to unsubscribe from these emails.” … but they can’t cause they aren’t members anymore. Thanks for your help!
