Forum Replies Created
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In reply to: First post of topics disappeared!
And yes, I am aware that they seem to be confused about bbPress vs BuddyBoss. But I think the underlying question is still the same, regarding what cache groups to exclude.
In reply to: First post of topics disappeared!Ok, so beloaw is the most recent response from Cloudways. Can anyone from bbPress possibly provide the info requested so we can properly exclude this from Redis? Thanks!
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These specific errors typically occur due to the buddy boss caching group conflicting with the Redis keys.
It is usually essential to exclude some of the cache groups/plugins to ensure that there are no conflicts due to different ways of handling of cache key which can cause issues with transients.If any conflicts are observed, the best way to do this is to exclude them as instructed in the guide below:-
https://wordpress.org/support/topic/understanding-ignored-groups-and-how-to-best-apply/
https://objectcache.pro/docs/ignoring-groups
This typically requires a bit of testing due to different caching statuses which can still be utilized to ensure the proper allocation of resources.
We have already implemented a documented fix that was typically applied by Buddy Boss:-
https://github.com/buddyboss/buddyboss-platform/issues/1715However, despite numerous methods, the issue remains. Due to the circumstance of this issue, it’s imperative to check in with the plugin team before excluding their groups further, they can typically provide proper cache groups which can ensure perfect performance as other caching groups involving BuddyBoss typically was not documented and could have a negative performance impact if excluded without proper evaluation.
In reply to: First post of topics disappeared!The problem came back, and I discovered that Object Cache had re-enabled itself!
So I’ve got an open ticket at Cloudways now with a senior analyst who has cloned the site and is working on fixing it. Hopefully they’ll get it sorted out soon. I will let you know the result.
In reply to: First post of topics disappeared!Wow! You’re right. That did it! Thank you.
So was there any indication from Cloudways if this was a bug that would be fixed, or if we need to keep object cache disabled permanently?! Seems like that will be quite the performance hit to the site.
In reply to: First post of topics disappeared!Thanks so much for your kindness in being willing to volunteer and help support plugin users! That’s awesome.
It does make sense that it would be related to a recent update…but if the problem persists when everything is disabled and I’m using a default WordPress theme, then how could something else still be affecting it?
We’re on Cloudways, with SafeUpdates configured to run on Sunday evening. Here’s what it says it just updated:
Update Date: 2023-09-10 19:18:32 UTC
Update Status: Successful
Updates Selected:
Plugins: (11)
Better-Search-Replace (1.4.2 -> 1.4.3)
Woocommerce-Pdf-Invoices-Packing-Slips (3.6.2 -> 3.6.3)
Pixelyoursite (9.4.4 -> 9.4.5.1)
Really-Simple-Ssl (7.0.8 -> 7.0.9)
Recaptcha-For-Woocommerce (2.41 -> 2.47)
Updraftplus (1.23.9 -> 1.23.10)
Woocommerce-Gateway-Authorize-Net-Cim (3.8.1 -> 3.9.3)
Woocommerce-Google-Analytics-Pro (1.13.0 -> 2.0.11)
Woocommerce-Name-Your-Price (3.5.1 -> 3.5.5)
Woocommerce-Services (2.3.3 -> 2.3.4)
Woocommerce-Smart-Coupons (7.1.0 -> 8.4.0)Themes: (1)
Divi (4.20.0 -> 4.22.1)In reply to: First post of topics disappeared!The main site is public, but the forums are private, as they are associated with LearnDash courses people have purchased. So only those who own the course have access to the forums.
I can set up a temporary Admin user that can be used to look into it and troubleshoot on the live site and/or staging, if that would be helpful.
In reply to: First post of topics disappeared!The forums have been active for 5 years, and it just seems to have started happening yesterday.
One of the users who is very active contacted us about it on 9/11/23, and since she is basically posting daily I think she would have noticed it as soon as it happened.
In reply to: First post of topics disappeared!Thank you so much for your quick reply!
I have tried disabling all plugins except bbpress, and switching to a default WordPress theme. Unfortunately, even in this state, the messages are still not appearing.
What is my next move?
