I am designing a website which will utilize WordPress for a blog and bbPress for its forums (both linked). I would also like to run ticket-based support using bbPress. My first thought was to create a custom theme for bbPress which would achieve this but I do not know if this would be possible.

Requirements:

- Website structure would need to be as follows:

/blog/

/forums/

/support/

- All three of these would share the same users.

- Ideally an additional column would be required in the user database to specify if a user is allowed to open a support ticket (limited to customers).

Can this be achieved with one single installation of “bbPress”? I was thinking about giving all forums a parent forum “Forums” and all support forums “Tickets”, and then somehow mounting one to “/forums/” and the other to “/support/”.

If not, how would I go about doing this?

Kind regards,

Lea Hayes

[NumberKruncherMember @numberkruncher 2 years, 11 months ago]

Additionally, I would like to restrict the viewing of support tickets to a specific user role. These are not to be displayed publicly.

[johnhilerMember @johnhiler 2 years, 11 months ago]

I’ve done something very similar using separate (but user integrated) installs of WordPress and bbPress.

Here’s the blog:

http://www.weddingbee.com/

Here are the boards:

http://boards.weddingbee.com/

And here is a support forum:

http://support.weddingbee.com/

You don’t need to add an extra column to restrict support access – you can use Roles and “Hidden Forums” to pull that off.

http://bbpress.org/plugins/topic/hidden-forums/

I’m actually using 7 separate bbPress installs for that site, along with two WordPress installs and some custom code. Just follow the instructions on integrating users between WordPress and bbPress, and wash and repeat for each additional bbPress install.

Good luck!

[NumberKruncherMember @numberkruncher 2 years, 11 months ago]

Thank you very much for the information, it is very much appreciated!

[PagalMember @pagal 2 years, 11 months ago]

@ johnhiler also please read this post…and reply there…thanks

http://bbpress.org/forums/topic/extra-dropdown-field-in-registration-page#post-70052

[PagalMember @pagal 2 years, 10 months ago]

@ johnhiler I want to hire you.. Please email me at pagalsoch ( at )Gmail dot com

[mikewellingMember @mikewelling 2 years, 10 months ago]

johnhiler – this is very useful – thanks for that – out of interest what did you use for the classifieds area?

[johnhilerMember @johnhiler 2 years, 10 months ago]

@pagal – Sorry, I am not for hire. But there are some strong developers on the forums and I’m sure one of them can help you!

@mikewelling: We edited the “Support Forum” plugin and edited it to create custom categories. Then we created a bunch of forums – and registered a bunch of views that crossed the categories with the forums, like this:

http://classifieds.weddingbee.com/view/wedding-dress-for-sale

Good luck!

[PagalMember @pagal 2 years, 10 months ago]

Thanks Johnhiler,

Is there anyone interested for paid work?

[chrishajerParticipant @chrishajer 2 years, 10 months ago]

pagal, please post your contact information here so people can contact you off list. Thanks.

[PagalMember @pagal 2 years, 10 months ago]

pagalsoch ( at ) Gmail dot com

[mikewellingMember @mikewelling 2 years, 10 months ago]

@johnhiler – thanks for that – will give it a crack

Cheers