[Perrorist]

A user who has Editor role and is set to see the visual editor cannot see it. However, a test user I set up with identical settings can. The user claims to have seen it a few days ago. I’ve had him clear cache and reboot, but with no luck. Another user says she has the same problem.

Any idea where the problem might lie?

[Perrorist]

I should add that the site is using WordPress 4.9.1, bbPress 2.5.14, and bbp style pack 3.6.9, and bbPress Enable TinyMCE Visual Tab 1.0.1.

[Robin W]

ok, so you need to define it down to server or client

If you log in as test – it works – yes?
If so log in as him and see if that works.

If it does then it is his PC

If it doesn’t then it is server.

[Perrorist]

Thanks, Robin. When I log in as him, I don’t see the Edit button on his post either.

You say it’s the server, but in what way could the server prevent that feature from working? It did work before and I have moved my account to a new hosting service. However, I can’t understand why it works for my test user account which is also on the same server.

[Perrorist]

The only other difference is that the site is now https rather than http.

[Robin W]

and both definitely have editor set in

dashboard>user<all users>edit user>personal options>disable the visual editor when writing

[Perrorist]

That’s right. None of them have that option checked.

[Robin W]

can only suggest that you delete the user and reset them up – you could spend hours trying to tresolve it !

[Robin W]

oh, and since you have changed from http to https – I don’t think it will make a difference but try resetting permalinks – just grasping at straws here !

dashboard>settings>permalinks and just click save

[Perrorist]

I tried the permalink idea. No joy. This has me completely baffled. I’ll set up a test user for the users to log on to and ask if they can see the Visual Editor. If they can, I shall propose creating new accounts for them.

[Perrorist]

I’m now wondering if this could be a cookie issue. Logging in as a test user has been tried by one user, who said it worked. He then logged out and back in as the test user, and it still worked. However, when he went back in as himself and logged out, then back in as the test user, the Edit button had gone.

[Robin W]

very strange…not sure I’m going to be much use – I think you into lots of try this/try that testing

Hope you figure it out, and if you do, please post the solution here – that will help others who google it as a question later !

[Perrorist]

Thanks. I’ll leave it for the time being and report back later if it gets resolved.