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Users unable to turn of email notifications


  • jseanm69
    Participant

    @jseanm69

    My users are having a problem where when they unsubscribe from a forum or turn off notifications it doesn’t suppress the emails. Any suggestions on what I should look for?

Viewing 10 replies - 1 through 10 (of 10 total)

  • Robin W
    Moderator

    @robin-w

    Are you running any other bbpress related plugins?


    Robin W
    Moderator

    @robin-w

    and if you set yourself up as a new user, subscribe and then unsubscribe, do emails stop?


    jseanm69
    Participant

    @jseanm69

    I also have an account as a user and I unsubscribed from everything just recently. I have not received any communications from the system since Friday. We are just running GD bbPress Attachments as an additional plugin to bbpress.

    The users that I am seeming have issues seem to be around a particular topic. Is there a place I can go look in the database and see what the user is subscribed to? When I login is as them, I unsubscribe from everything that was there. I also went in and turned off all their email notifications. They still received notifications the last few days. Must be something I am missing.

    Any ideas is appreciated.


    Robin W
    Moderator

    @robin-w

    is this topic still live ?


    jseanm69
    Participant

    @jseanm69

    Yes it is. I am checking on one user now who is receiving the messages and although she posted a comment to the topic, there is nothing in her profile that shows she is still subscribed or following that topic.

    She is receiving updates when a new person posts on that topic.


    Robin W
    Moderator

    @robin-w

    ok, not quite sure what to suggest next -maybe get her to subscribe and unsubscribe again – sort of version of ‘switch it off and on again’ that is the mainstay of all IT guys !!!


    jseanm69
    Participant

    @jseanm69

    I went in and did that for her just to see if it works. Is there anyway I can find these flags in the database and check? Just not sure where to look.


    Robin W
    Moderator

    @robin-w

    if you go into the post_meta table and look at post meta for the topic ID, you’ll find entries under meta_key ‘_bbp_subscription’ – you should find multiple entries one for each user ID.


    jseanm69
    Participant

    @jseanm69

    Thank you!


    Robin W
    Moderator

    @robin-w

    🙂

Viewing 10 replies - 1 through 10 (of 10 total)
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