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User registration email not sending to user


  • loiruca
    Participant

    @loiruca

    HI, I checked and tested everything on my site, but no matter what the user is not getting their registration email. I get the notification that my site has a new user, but the user never gets it. I tried using SMTP plugins etc, but no luck. Please help!

Viewing 19 replies - 1 through 19 (of 19 total)

  • Robin W
    Moderator

    @robin-w

    bbpress just uses wordpress registration, so start with

    1. You should be aware that many spam filters strip messages that do not come from the correct address. So if your site is mysite.com and your email address in wordpress settings>general is @gmail.com">fred@gmail.com then it is likely that messages will be dumped in transit. You need to set up email to come from your site eg @mysite.com">fred@mysite.com, your hosting provider can help if needed.
    2. Then you need to see if this is wordpress wide
    Try https://wordpress.org/plugins/check-email/


    mtraykova
    Participant

    @mtraykova

    I have exactly the same problem.

    I installed the check email and clearly it’s not sending the password emails.

    Does anyone else has an idea what the issue is? Do we need extra plugins or is it a bug?


    Robin W
    Moderator

    @robin-w

    It could be a theme or plugin issue

    Plugins

    Deactivate all but bbpress and see if this fixes. if it does, re-enable one at a time to see which is causing the error.

    Themes

    If plugins don’t pinpoint the problem, as a test switch to a default theme such as twentyfifteen, and see if this fixes.

    Then come back


    loiruca
    Participant

    @loiruca

    Hi, the admin email has been set up with the domain name. All plugins have been deactivated and default theme has been tested. he email is not sending to the user. I’m receiving a notification that a new user has been registered but the user is not receiving the email. We are losing people on your forums because of this issue.


    Robin W
    Moderator

    @robin-w

    bbpress uses wordpress registration, so this is probably not a bbpress issue.

    As a final check, go into http://www.mysite.com/wp-login.php and test that registration also fails there

    Then I suggest you contact your host provider to help – as it is possibly a site configuarion/email issue.


    loiruca
    Participant

    @loiruca

    I just GoDaddy and it looks good on their end. After 45 minutes on the phone with them. I’m not sure what to do anymore. Clearly this is bbpress issue πŸ™


    Robin W
    Moderator

    @robin-w

    did you do

    As a final check, go into http://www.mysite.com/wp-login.php and test that registration also fails there


    loiruca
    Participant

    @loiruca

    Yes, I tried and it did not send the email to the user. No matter what page they register, the user gets registered but the email is not going out and it was 2 weeks ago.


    Robin W
    Moderator

    @robin-w

    so it is wordpress not bbpress

    It could be a theme or plugin issue

    Plugins

    Deactivate all but bbpress and see if this fixes. if it does, re-enable one at a time to see which is causing the error.

    Themes

    If plugins don’t pinpoint the problem, as a test switch to a default theme such as twentyfifteen, and see if this fixes.

    Then come back


    loiruca
    Participant

    @loiruca

    HI, I deactivate all plugins except for bbpress, also changed themes and nothing. Emila registration is not going out. SMTP didn’t work either. Don’t know what to anymore πŸ™


    Robin W
    Moderator

    @robin-w

    I installed the check email and clearly it’s not sending the password emails.

    can you clarify what the results from this plugin were – did other emails go ok ?


    kilerb
    Participant

    @kilerb

    Hi, I just started a new website and forum board. Mine does not send new users a link to set their password, but strangely enough, I did go to wp-admin and register a new user there and that did send an email. Went to spam, but it was there. When a new user registers through the bbpress widget, it send me their email and username, but they never get an email. When I successfully got the email for registering on the wp site at /wp-admin, it came from “wordpress@mysite.com” which I never set up. Under general settings I just have my personal email being used, but the reg. email came from @mysite.com">wordpress@mysite.com. Any idea why it’s not sending out an email to new users when they register through bb.com but it does when they register at /wp-admin? Everything was just installed today, so plugins and wordpress are all up to date. Thanks!


    kilerb
    Participant

    @kilerb

    Also, if this helps narrow it down, I installed the “check email” plugin mentioned above and that did send an email that ended up in my spam from my personal email address which is the one under general settings.


    Robin W
    Moderator

    @robin-w

    Whether you register via wordpress or bbpress the password email comes from

    @mysite.com">wordpress@mysite.com

    see this article for further help

    https://www.wpbeginner.com/plugins/how-to-change-sender-name-in-outgoing-wordpress-email/


    kilerb
    Participant

    @kilerb

    Thanks, the CB Change Mail Sender plugin worked. The email went to spam though. Any advise to make it go to the inbox? Much appreciated!!! πŸ™‚


    kilerb
    Participant

    @kilerb

    Also, I know this isn’t part of BBPress or anything… But for the 2 users that tried to register and never got their link because of the first problem, do you happen to know if there’s a way to send it to them again? Didn’t see the option when I click on their username in the dashboard. Thanks.


    kilerb
    Participant

    @kilerb

    Sorry… Didn’t see a way to delete my last post. I found a plugin to resend welcome email. πŸ™‚

    If you have any advice to make these things not go to spam, I’d love to hear it. Thanks again!!!


    hmprivate
    Participant

    @hmprivate

    for those who come back here later >> my solution = plugin “WP Mail SMTP” (option = Gmail).

    see yourself: ibf.lv

    best, H


    safaritoonces
    Participant

    @safaritoonces

    I also have the same problem that I do a test and the registration email is intercepted as a suspected bot. I get redirected to https://mysite.org/wp-login.php?action=register

    I am using WP Mail SMTP, I and I did a check mail which worked… and I have the correct host email name in settings/general, so I don’t see why the above is happening.

Viewing 19 replies - 1 through 19 (of 19 total)
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