[andyboyce]

Hi,

I have the forum set up on my website by my developer but I am getting a number of registered users saying that they can’t edit their profiles. They are all set up with the ‘participant’ status, but I have changed one to ‘keymaster’ and he says he still can’t change his profile details.

Help please !

[Robin W]

Is it all or just some users?

try setting yourself up with a new username and participant and see if you can replicate the problem.

what are they/you seeing – ie do they get the edit option?

[andyboyce]

Hi Robin,

Thanks for your help.

I have set up a test user, and tried to edit the profile and get the message ‘You do not have sufficient permissions to access this page’

Andy

[andyboyce]

Robin,

I have even changed the role profile to Keymaster and still get the same message ‘You do not have sufficient permissions to access this page.’

[Robin W]

ok, so do you get this when you click edit on the profile page, or when you try to access the profile page?

[andyboyce]

This message is displayed when the user clicks the ‘edit profile’ in the top right hand corner.

Thanks,

Andy

[Robin W]

ok, could be lots of things, presume you’ve referred back to your developer?

and presume this is a new installation of bbpress, so has never worked?

I’d start by trying :

Plugins

Deactivate all but bbpress and see if this fixes. if it does, re-enable one at a time to see which is causing the error.

Themes

If plugins don’t pinpoint the problem, switch to a default theme such as twentytwelve, and see if this fixes.

[andyboyce]

Afraid my developer has gone AWOL so I’m on my own with this as a non-techie !

Do you know anyone that may be able to help please ?

Andy

[Robin W]

can you give us a link to your website?

[andyboyce]

Hi,

It’s http://www.ingearquickvittrainsharp.co.uk

[Robin W]

you’re just down the road from me, I’m in Rotherfield!

I’ll take a look this evening or tomorrow and come back !

[andyboyce]

Small world….you don’t cycle do you ?? 🙂

Thanks for your help

Andy

[Robin W]

‘Small world….you don’t cycle do you ?? ‘

No, strictly powered transport !

Has the profile ever worked, or is this a new isuue- and how old is the forum ?

[andyboyce]

Ha ha….it’s never worked

Andy