[aerotran]

Hi, I’m using a wordpress theme, Brooklyn, that includes a contact section on all the pages including the bbpress forum I added. The contact section I designed uses shortcode the theme came with, but on the bbpress forum page the shortcode does not work. Instead the text of the shortcode is written out. I tried changing this to html instead of shortcode in the theme, but then it stack the icons into one column.

Does anyone have suggestions on how bbpress can recognize the shortcode for the theme.

Thank you,
Matt

[Robin W]

can you post a url, so that we can see what it looks like on a working page, and what it looks like on the forum page.

[aerotran]

On the forum page:

http://boosted.staging.wpengine.com/forums/
pw: Boosted2013

On a working page:
http://boosted.staging.wpengine.com/
same pw

[Robin W]

do you have an actual forum page

viz

https://codex.bbpress.org/step-by-step-guide-to-setting-up-a-bbpress-forum/ section 3, and which way is I set up?

[aerotran]

Yes, There is an actual forum page. I set it up using Method 1 in section 3.

[Robin W]

Ok, I think you’ve done everything right, so suspect it is the theme and bbpress not working together correctly. The solution will probably be very easy, but as I don’t have access to that theme I cannot really help further.

Given that you have a paid theme and are on wp-engine I’d use both these routes to get detailed support.

Firstly I’d go to the theme support site

http://themeforest.net/item/brooklyn-creative-one-page-multipurpose-theme/6221179/support

and if that fails then if needed to wp-engine, who have both experts and access to your site

[aerotran]

I asked the theme support site and they suggested I talk to the plugin support.

I haven’t tried wpengine support yet.