[Amber]

Hey there! For some reason my team is no longer getting the auto generated emails when someone has posted in the forum. I ran a test and nothing went through.

Also on my side bar – I do not have the option for the forum, only topics and replies.

Any advice?

[Robin W]

For some reason my team is no longer getting the auto generated emails when someone has posted in the forum.

so how were they getting this? through subscriptions or another plugin?

[Amber]

Hey Robin,

We have the BBPress plug in. On the page that the plug in is set, there is an option to subscribe to the forum.

The real pickle is now part of my team is getting the emails and some are still not even though they are “subscribed” I am wondering if they just need to unsubscribe then resubscribe – kinda like a reboot?

[Robin W]

probably it is various email filters stopping – email providers constantly fight spam emails, and if yours are seeming to not come from authorised smtp address, then some will stop. that might explain why recipients get and some don’t.

so 1st – I’d make sure that the sending email address is a real one from your site. by default bbpress sends from noreply@yoursite you could use

bbp style pack

once activated go to

dashboard>settings>bbp style pack>Subscription Emails to change

next I’d set up smtp.

get the smtp settings from your hoster, you’ll need

SMTP Host eg smtp.myco.com
Encryption none/tls/ssl
SMTP Port eg 587
Authentication on/off ?

and the email and pw for whatever you are sending from

the use

WP Mail SMTP by WPForms – The Most Popular SMTP and Email Log Plugin

to set up smtp – the free version is fine

finally I’d add the ‘check and log email’ plugin to see what is happening

Check & Log Email

[Amber]

This is super helpful! Thank you so much!