[anhduc.bkhn]

My env:

WooCommerce version: 4.9.0
WordPress version: 5.6
PHP version: 7.4.14
MySQL version: 5.7.31

Plugin:
bbp style pack: 4.7.2
bbPress: 2.6.6
Easy WP SMTP: 1.4.4

The feature “Notify me of follow-up replies via email” does not work on my site.
I tested: go to Settings->bbp-style-pack->Subscriptions Emails -> 9. Send test email, click on ‘Send test email(s)’, but it still does not work.

Pls guide me on this.

[Robin W]

does Easy WP SMTP have an email test option?

[anhduc.bkhn]

yes, and it worked (I tested).

[Robin W]

so did the test email from Settings->bbp-style-pack->Subscriptions Emails -> 9. Send test email also work?

[anhduc.bkhn]

Settings->bbp-style-pack->Subscriptions Emails -> 9. Send test email did not work

[Robin W]

ok, sorry, you’ll need to work out why not, this is site specific.

I’d start by matching the from email in

Settings->bbp-style-pack->Subscriptions Emails -> 1

to the sending email in your easy WP smtp

[anhduc.bkhn]

My domain is forum.my_domain.com

– Subscriptions Emails -> 1: I enter hello@my_domain.com
This SMTP email work well.
– Subscriptions Emails -> 9: I tested with check/uncheck ‘Send a test topic email’ option, but after clicking on ‘Send test email(s)’, I got nothing.

[Robin W]

ok, sorry not sure I can help further.

[anhduc.bkhn]

@Robin ok, thanks for your time.

[Robin W]

just to clarify – is subscriptions not working after you activate ‘3. change email content’ or they are not working even without this, or indeed with style pack plugin disabled ?

[anhduc.bkhn]

I just test, it worked on my new testing:

WordPress version: 5.5.3
WooCommerce version: 4.4.1

On WP 5.5.3, It could call to bsp_test_email function ( includes/functions_email.php)

On WP 5.6, It could not call to  bsp_test_email function ( includes/functions_email.php)

[anhduc.bkhn]

I fixed this issue, it is temporary fixing.

I go to database, select data from wp_options table. with option_name == ‘bsp_style_settings_email’

on DB WP 5.6, it has data, then I copy data of ‘bsp_style_settings_email’ from DB 5.5.3 to DB 5.6 and it worked.

I guess, on WP 5.6, something was wrong this this data.

[Robin W]

ok, not quite sure what that means, but unless it reoccurs, I think you should be ok