Notification emails to administrators for new topics and replies have been arriving in our emails, but Content: is missing the text, it is blank. This started 9/9/15, about 4 hours after the last ok notification.

The format of the notification emails is still correct, they are grabbing the topic title, the correct topic url and the “posted by” but the content is missing.

I checked the Forum settings in Settings and all settings are correct, have not changed. I re-saved them in case there was a hiccup but that did not change anything.

I see that someone else reported this about a year ago but wasn’t able to have any success fixing it.
https://buddypress.org/support/topic/notification-still-not-being-displayed/

I was thinking it might be helpful to run one or more Repairs, but I thought I had better check here first before just randomly clicking on “repairs” in an effort to fix this.

Any suggestions you can provide will be helpful. We really really depend on these bbPress notifications. We provide 24/7 assistance to dog owners who have very sick dogs and the emails are a critical part of doing that.
thank you, matoca

[@robkk Moderator 9 years, 3 months ago]

So it is just the normal Forum notifications in bbPress, that users have to manually subscribe to each forum and not any other plugin that might of had their settings modified?

[@matoca Participant 9 years, 3 months ago]

@Robkk,
Both the normal notifications via the forum and the administrator notifications (set in Settings) are returning blank content. As owner, I get three different notification emails of each topic and reply. One is generated in the forum and comes to my email address, the second is generated by the administrator notification (where I input “send all notifications to administrators” and it hooks their email from the User account) and comes to my email address and the third goes to the website email address which I have set as an account in my home computer email inbox. I am the only one receiving this email.

So none of these have content.
matoca

[@matoca Participant 9 years, 3 months ago]

I ran the forum tools last night, really for another problem with topic dates not shuffling properly in the forum. But this didn’t resolve the notification problems. They all still contain empty contents.

I went into the database on the server and I can find the notification db tables. I just have no idea how to evaluate what I am looking at. Isthere any documentation for evaluating the notification database that I could read?
my best
matoca

[@matoca Participant 9 years, 3 months ago]

I resolved this with some exploration. The plugin that was providing this notificatoin function is called bbPress Notify. When I went to its WordPress page I discovered that the developer had not updated this in quite a while and the forum had plenty of topics asking for help, but there had been no response.

Doing a quick plugin search I discovered the plugin bbPress (No Spam) was up to date. So I uninstalled bbPress Notify and installed bbPress Notify (No Spam). I sent a message through the forum and the notification sent had content in it!

I am not sure why bbPress Notify continued to work until just last week but clearly one of the other plugins was updated and prevented this one from inserting the content into the emails. This plugin also prevented the forum notification from attaching content.

If you need to use a notification plugin (by role), this would be the current one that works well. It is essentially the same plugin as bbPress Notify but with the addition of being able to set it to not send notification of spam via email. This is actually a great benefit. Recently a topic notification email that contained spam was sent out to the moderators from the dashboard via bbPress Notify and my hosting service locked my email down for over a week for sending unsolicited spam. They sent me a warning letter that they would close my account if I did it again. I was clueless what had happened until I found this plugin today.

https://wordpress.org/plugins/bbpress-notify-nospam/
my best
patrice

[@robkk Moderator 9 years, 3 months ago]

and not any other plugin that might of had their settings modified

I knew it had to be a plugin like the bbPress notify plugin 🙂 Glad you resolved your own issue.