Not all subscribers are receiving email notifications
I’m reading mixed complaints within our forum from those who choose to subscribe to certain topics to receive emails for new replies.
Some say they are receiving emails, some say they’re only receiving them here and there, others are not receiving them at all. I’ve also been reading that some are receiving administrative emails but not emails for new replies in topics.
Our client’s users rely on their email notifications, unfortunately, so I’ve been in the search for a more reliable fix. Any suggestions?
For reference, I am using the WP Mail SMTP plugin that is linked to a paid SMTP.com account. So, in theory, the SMTP should be letting the users receive these emails, no?
Any tests I run on my end have been successful, using a Subscriber, Editor, and Admin user roles. I have also mentioned spam and phishing folders as well as whitelisting but users have done these things and are still experiencing issues.
Any help in solving this would be appreciated!
I’m currently using bbPress version 2.6.5 with the Kleo theme.
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