Help with Email Replies
So I have a bbpress forum. A customer made a post and I responded to it. He then responded to my reply and yet an email came in to our ticket system with his reply rather than going to the forum.
My guess is he had the notify me of replies checked and he replied to that email and instead of going to the forum and making the post, it came in to our ticket system.
Any ideas on how to resolve this?
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