[haddly]

users signed up to our forum topics are not receiving email notifications when a new post is made. This does not seem to matter if it is a post to start a new topic or a post within an old topic. As this was working previously, can you tell me if BBpress is fixing this please?

[Pascal Casier]

Hi, email sending issues are almost never an issue of bbPress, so I doubt there is anything to fix on the bbPress side.

First things to note:

• Spam filters tend to put emails into spam if your site is e.g. ‘www.example.com’ but you have defi­ned your admin email (Settings > Gene­ral) as ‘admin@g­mail.com’
• By default, you do NOT receive emails for your own topics/replies, only if some­body else replies on your subscri­bed topics

Make sure you are subscri­bed:

• To receive the email for new topics, make sure you are subscri­bed to the forum
• To receive the email for new replies, make sure your are subscri­bed to the topic
• Use tools like bbP Manage Subs­crip­tions to check and fix indi­vi­duals or run Topic Subs­cribe to fix in one go.

Check that WordP­ress emails are working:

• Make sure to check your spam/junk email
• Do you correctly receive emails when new posts are publi­shed or any other emails from the site ? If not, try any plugin to check emails (https://word­press.org/plugins/check-email/)

bbPress v2.5.x email sending:

In its current version, bbPress is sending out 1 message for every user subscribe to a forum or topic. This could be seen as spam­ming

If all the above is fine, then it might be another plugin or a theme issue:

• Deac­ti­vate all plugins except bbPress and see if this fixes. if it does, re-enable one at a time to see which is causing the error.
• If deac­ti­va­ting the plugins did not solve, as a test switch to a default theme such as twen­ty­fif­teen, and see if this fixes.

Pascal.

[haddly]

HI , thanks for the prompt and detailed reply.
1. The email is noreply@ourdomain.com so this isnt the problem.
2. I am subscribed personally to all forums. (also with a second email account)
3. I receive other emails fine from our website.
4. Most Important:
I have 25 Plugins on my website. I have no problem deactivating one by one, but how do i do it so that i don’t potentially send out 25 test emails (because i will post something and see if i get an email) to all my forum users?

[haddly]

I should also mention that i installed yesterday:
“Reply subscribed”
and “topic subscribe”.
I am hoping they will help.

[haddly]

Can I ask a second question:
How does BBpress send emails. (need to tell my IT guy here at the company.)