Clicking on topic in Forum redirects registered users to login page
Three weeks ago after completely updating WordPress to 5.6, php to 7.4 and updating all of our plugins, we are experiencing some intermittent yet serious (to those paying for their memberships) login / redirect issues.
PHP version: 7.4.15
bbPress Version 2.6.6
BuddyPress Version 7.1.0
OceanWP theme V
Normally, the user comes to our website at 1standtenflorida.com and they are able to login just fine and view the News pages, Big Board, etc., but when they go to the Forum and try to click on a single topic, it redirects them back to the Login page. However, the Log In page shows them as “You are Logged in as “username” (Logout) (click Remember Me checkbox to stay logged in) and there is not a username and password box.
The problem troubleshooting it is, the errors are cross devices (iPhone, Samsung, laptops, desktops, iPads), cross browser (Chrome, Safari, Firefox, Edge) and cross platform (iOS, MacOS, Windows, etc.). I would note that it seems to be more prevalent on mobile devices but then again, that may be because the majority of our visitors are on mobile devices. 🙂
It doesn’t always happen on every topic either and it can happen on different topics with different users.
I’ve had some success working with individual users to log them out from the Dashboard or reset them a new password. We’ve had them to clear their browser cache and cookies, but only in one or two instances has that helped.
We’ve deleted any plugins that we were using to prolong logins as well, just in case they were outdated.
I have not deleted the .htaccess file yet and let it rebuild and was hoping that might not be required. Any suggestions on how to proceed with troubleshooting this will be greatly appreciated!
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