Three weeks ago after completely updating WordPress to 5.6, php to 7.4 and updating all of our plugins, we are experiencing some intermittent yet serious (to those paying for their memberships) login / redirect issues.

website: 1standtenflorida.com
WordPress 5.6.1
PHP version: 7.4.15
bbPress Version 2.6.6
BuddyPress Version 7.1.0
OceanWP theme V

Normally, the user comes to our website at 1standtenflorida.com and they are able to login just fine and view the News pages, Big Board, etc., but when they go to the Forum and try to click on a single topic, it redirects them back to the Login page. However, the Log In page shows them as “You are Logged in as “username” (Logout) (click Remember Me checkbox to stay logged in) and there is not a username and password box.

The problem troubleshooting it is, the errors are cross devices (iPhone, Samsung, laptops, desktops, iPads), cross browser (Chrome, Safari, Firefox, Edge) and cross platform (iOS, MacOS, Windows, etc.). I would note that it seems to be more prevalent on mobile devices but then again, that may be because the majority of our visitors are on mobile devices. 🙂

It doesn’t always happen on every topic either and it can happen on different topics with different users.

I’ve had some success working with individual users to log them out from the Dashboard or reset them a new password. We’ve had them to clear their browser cache and cookies, but only in one or two instances has that helped.

We’ve deleted any plugins that we were using to prolong logins as well, just in case they were outdated.

I have not deleted the .htaccess file yet and let it rebuild and was hoping that might not be required. Any suggestions on how to proceed with troubleshooting this will be greatly appreciated!

[@robin-w Moderator 3 years, 10 months ago]

always really hard to track down an issue which is intermittent and that you cannot repeat at will.

At the risk of you screaming at me, my recommendation is only to update one thing at a time, and leave it a week or so in between, so that if issues occur, it is normally obvious what the change that caused it was. But I’m sure that’s what you will be doing from now on 🙂

can I suggest you contact me via http://www.rewweb.co.uk/contact-me/ and I can take a quick free look to see if anything obvious occurs to me. Please reference this thread, so I know what the source is.

[@sleestak Participant 3 years, 8 months ago]

Sorry to pile on here, but did you find the cause of this issue. I am having a similar problem on my site. The difference is that having the user clear their cookies on their browser fixes the problem. It seems to only happen on new threads in the forum, but I can’t recreate it either.

Thanks!