[msagman]

Using WP 3.8.1, bbPress 2.5.3 on my website http://www.dogfoodadvisor.com

As the owner-admin for my website, I’ve been the Keymaster for my bbPress forum for almost 2 years and have experienced no issues. However, I would like to make one of my trusted users a moderator so she can help me better handle the traffic.

When I log into her user account and select “Moderator” for her new role, the software apparently accepts her new role. However, when she logs in, the software appears to reset her role back to “No Role for These Forums”. I even tried making her an admin first, then changed her forum role to “Moderator”. And again, the same thing happens. She reverts back to WordPress role of “Subscriber” and reverts back to “No Forum Role”.

I really need the help of another moderator or two and would really appreciate your help fixing this issue. Any ideas?

Thanks so much for your help.

Mike Sagman, Editor
The Dog Food Advisor

[Stephen Edgar]

You should be changing the users ‘forum role’ when YOU the admin are logged in as the ‘keymaster’

Go to the users panel, select the user by checking the checkbox to the left of their username, select ‘Moderator’ from the drop down then click ‘change’.

[Stephen Edgar]

You also do this from the ‘edit user’ profile, at the bottom of that page is the following:

[msagman]

Thanks so much for your help, Stephen. I did what you said. And the same thing happens. Within a few minutes, the Moderator status disappears and the person has “No role”. What could be causing this?

[msagman]

Hello Again, Stephen…

I noticed one more clue. Once I set the person as a moderator, it appears to be OK until that person logs in. Once she does, she goes back to “member” status.

Also, I use a premium membership plugin (which, of course, manages users) called MemberMouse. Could that have anything to do with this?

Thanks again for your quick help.

Mike Sagman, Editor
The Dog Food Advisor

[Stephen Edgar]

Also, I use a premium membership plugin (which, of course, manages users) called MemberMouse. Could that have anything to do with this?

Yes

I’m not familiar with MemberMouse but it looks like you need this:
http://support.membermouse.com/customer/portal/articles/1231041-bbpress-extension

[msagman]

Hi Stephen,

Just wanted to than you for your kind help tonight. Your mention regarding the settings within my MemberMouse membership plugin appeared to fix the problem

Thanks again for your help. Have a great week.

Mike Sagman, Editor
The Dog Food Advisor