Anonymous Posting: Error posting
I am run a very successful bbPress forum where I allow anonymous posting. I have never seen this error before so I am a bit confused. About a week ago a person who had already made a new topic returned to post a reply and was given this error message:
“Error message: your post cannot be posted right now.”
I believe the original problem may have occurred when I had a what appeared to be a problem with Jetpack. I disabled Jetpack around midnight several weeks ago because a hiccup made all the forum content disappear. I was suspicious of Jetpack because I had just done an upgrade (and I have had other problems with it on other things). So I disabled it. I cleared my cookies, shut down the browser and then went back. The forum content had returned. I enabled Jetpack. The forum content remained fine. I noted two visitors were on the site, probably this person was one of them.
Then the next day I get an email from this anonymous user that she could no longer post a reply. I thought it was Jetpack so I disabled it again. That did not help because she complained again.
I then ran all the forum tools, one at a time. I asked her to clear her cookies and cache and then retry again, but with a DIFFERENT browser. Same error message on IE. I then asked her to try on a different computer. I don’t think she did that.
I went into the forum with myself logged out and was able to make an anonymous reply with her name and email address. So I figured her IP address was the issue, perhaps her business was blocking her from posting? I also checked my Wordfence to see if she had generated any problems in all of her visits to the website with her IP, no issues, all visits were normal.
I am now getting a report of a different person having the same issues (maybe the other visitor when I disabled Jetpack?) I have never turned Jetpack back on and I have run the forum tools. Wordfence is not showing any errors on the IP address.
I have really troubleshooted to the point of my knowledge. This user is particularly upset because they interviewed Matt Mullenweg at one point in their career and expressed alarm that WP would allow this to happen. Oh well, I can’t please everyone…
I would appreciate any help with ideas about how to troubleshoot this better. This user is still unable to post several weeks later and has to email us her messages to post.
Thank You, Matoca
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