[@smartplanhelp Participant 6 years, 5 months ago]

I try to only do plugins that “seem” reputable. Stuff that has a strong number of positive reviews with recent updates and can be found under the WordPress list. Again, I am new though, so I still may be naive in thinking that makes them safe.

[@smartplanhelp Participant 6 years, 5 months ago]

Thank you all. I contacted the host. The Appearance problem was a PHP memory issue. They are going to do a scan and let me know what they find. I did my own scan, and it did not flag than as malware, but it did flag them as files of interest.

It’s crazy that I started this looking for why a screen wouldn’t load, and the problem was php memory, yet during the quest it is discovered that I may have malware on the site.

I know malware can happen at any time, but I started this site 4 days ago. I did not prepare for problems to start this soon. Should I use any plugin for malware? If so, do you have any recommendations or “best practices?”

Thanks again for everyone’s help and direction. Gary

[@smartplanhelp Participant 6 years, 5 months ago]

I’m still new with playing with this stuff. Here is the error log. The most I can do is say “yep, looks like an error.” I’m not afraid to get my hands dirty, but I have no idea what to do about it.

1533062299: /hermes/bosnaweb21a/b1063/myd.fort/public_html/smartplanhelp.com/ssv3_payload_extractor-n1fsgqs3Kq.php startup
[31-Jul-2018 14:38:38 America/New_York] PHP Notice: Undefined variable: listItem in /hermes/bosnaweb21a/b1063/myd.fort/public_html/smartplanhelp.com/ssv3_payload_extractor-n1fsgqs3Kq.php on line 341
[31-Jul-2018 14:38:38 America/New_York] PHP Notice: Undefined property: Install::$setting in /hermes/bosnaweb21a/b1063/myd.fort/public_html/smartplanhelp.com/ssv3_payload_extractor-n1fsgqs3Kq.php on line 362
[31-Jul-2018 14:38:38 America/New_York] PHP Notice: Undefined property: Install::$setting in /hermes/bosnaweb21a/b1063/myd.fort/public_html/smartplanhelp.com/ssv3_payload_extractor-n1fsgqs3Kq.php on line 362

[@smartplanhelp Participant 6 years, 5 months ago]

I am using the WordPress Twenty Sixteen theme. Does it matter that I did not create a custom theme?
I’m new to WP, so I’m not saying it isn’t my fault. I just figured I should start here.