[@katiekat Participant 9 years, 9 months ago]

For anyone following this thread the issue was resolved in release 2.5.6 and there is no need to now alter the common/functions file.

Thanks to all concerned.

[@katiekat Participant 9 years, 10 months ago]

Hi @Robkk and @robin_w,

Apologies for the delay in getting back to you.

I have had a look at the link provided for slack and not sure if I am being thick or what but it is not that obvious how to get in touch with @jjj. I did click on his name but it is taking me to a buddypress site so cannot work out how to get through to him. In any event it says there was no activity found.

In the interim I have come up with a workaround as my issue is only around the subscription to Forums. As mentioned in the trail above the fix of r5409 applied before adding 2618.4.diff definitely worked for subscribing to Topics and Replies.

Therefore I have just through css removed the Subscribe element on the Forums page. I am happy in that if anyone is that interested in a topic within the forum that they will subscribe to it via the actual Topic and that does work.

Thank you for all your help but it would be really helpful if there was a more transparent way of getting support for the more serious problems. Appreciate the authors will not answer all questions in the forum given the large number but filtering out basic functionality bugs and addressing the issues would be helpful and probably reduce the number of support queries raising the same request.

Kind regards and once again thank you.

KatieKat

[@katiekat Participant 9 years, 10 months ago]

Thanks Robin for looking at this for me.

Appreciate this is difficult. Any idea how I can get this to the attention of one of the authors.

Kind regards

KatieKat

[@katiekat Participant 9 years, 10 months ago]

@robin-w ,

Hi Robin,
can I just clarify something here as my problem is different to milenushkas in that the fix of r5409 applied before adding 2618.4.diff definitely worked for subscribing to Topics and Replies.

However there is still an outstanding issue in terms of subscribing to Forums which is exhibiting some weird behaviour. I worked on this late into the night and found your plugins and was hoping the topic- subscribe would solve the issue when subscribed to a forum but unfortunately it didn’t.

For anyone else following this thread my understanding from @netweb (Stephen Edgar) is that when you are subscribed to a Forum a user will only be notified of New Topics and not to changes within existing ones which you need to subscribe to separately.

So last night I tried the following:-
1. As admin created a new topic in the backend. Absolutely no notifications received by other users subscribed to the Forum to show a new topic has been created but admin notified of pending Topic as expected.

2. As a user created a new topic in the frontend. Absolutely no notifications received by other users subscribed to the Forum to show a new topic has been created but admin notified of pending Topic as expected.

3. Weird behaviour. As admin created a topic in the frontend and this time a message was received by the user and admin !! However both the user message and admin message contained strange text. For the user at the beginning before the normal message of “You are receiving this email because you subscribed to a forum.” it showed the following – nb the items in bold have been changed for security purposes.

:
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit
X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname – pxxxxxxxxxx.prod.phx3.secureserver.net
X-AntiAbuse: Original Domain – aol.com
X-AntiAbuse: Originator/Caller UID/GID – [47 12] / [47 12]
X-AntiAbuse: Sender Address Domain – mywebsitename
X-Get-Message-Sender-Via: pxxxxxxxxxx.prod.phx3.secureserver.net: acl_c_authenticated_local_user: myusername
X-Source:
X-Source-Args:
X-Source-Dir:

On the Admin notification I am getting the information below. However one thing I have noticed that is different to the email notifications for the topics and reply that is working is that the From details are showing as Website Name <mail@websiteurl> in the Forum notifications instead of Website Name <noreply@websiteurl>.

The To details are showing as <noreply@websiteurl> on both the Forum Notifications and Topic/Replies Notification so somehow there is an issue with the From details picking up my default email address instead of the <noreply@websiteurl>.

ADMIN NOTIFICATION
noreply@mywebsitename
A communication failure occurred during the delivery of your message. Please try resending the message later. For more tips to help resolve this issue, see DSN code 5.4.1 in Exchange Online – Office 365. If the problem continues, contact your email admin.
The following organization rejected your message: DB3FFO11FD020.mail.protection.outlook.com.
(NB the proper notification message is also attached within this information)

Hope there is sufficient for you to troubleshoot this but cannot understand why a user creating a topic in the frontend and an admin creating a topic in the backend doesn’t generate any email but an admin creating a topic in the frontend does generate an email but contains spurious information for both the user and admin.

Kind regards

KatieKat

[@katiekat Participant 9 years, 10 months ago]

Hi Robin,
thanks for the response it is much appreciated.

I have now fixed this for topic subscriptions by following the support thread below and email notifications are being received. However forum subscription notifications are still not working. Would you know why it is working for topics but not forums?

Problem with the default "do not reply" email address

“I have just added a patch, you need r5409 applied before adding 2618.4.diff”

Kind regards

KatieKat

[@katiekat Participant 11 years ago]

Hi there,
have updated in my test environment first and got all the css errors. Have applied the patch and it is still not working. Have reverted back to 2.4.1. Do you know when 2.5.1 will be released to properly fix this issue.

Kind regards

[@katiekat Participant 11 years, 1 month ago]

Hi there,
have managed to recover my website and there was some sort of database corruption. I deleted the above links but you can see the issue by clicking on a user profile from the forum.

Your Voice

[@katiekat Participant 11 years, 1 month ago]

Please note that since posting this my site has gone down. Can I just check that this is not as a result of posting links here as it went down within 15 minutes of sending the above message.

[@katiekat Participant 11 years, 1 month ago]

I removed the original default avatar from the heading but please see the links below. The site is still in test and I am doing some styling but you should be able to see from the following.

http://spotlightjustice.co.uk/forums/users/willowtop/ – just says About in the Heading
http://spotlightjustice.co.uk/forums/users/willowtop/topics/
http://spotlightjustice.co.uk/forums/users/willowtop/replies/
http://spotlightjustice.co.uk/forums/users/willowtop/favorites/ – just says About in the Heading unless I make a topic a favourite

Please note that the subscription page below can only be seen when you sign in but it is similar to the favourites page.
http://spotlightjustice.co.uk/forums/users/willowtop/subscriptions/

Hope this helps.