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Images not always showing up


  • sruddy
    Participant

    @sruddy

    I have seen this more than once and would like to know how to prevent the issue.
    First post hopefully the user doesn’t delete before someone here takes a look.
    Basically no photo just a block with the photos name.

    Difficult light

Viewing 1 replies (of 1 total)

  • Robin W
    Moderator

    @robin-w

    ok to fix this you need to find some commonality.

    so

    image size,
    image type (jpeg,png etc)
    particular users
    users with particular role
    how often – 1 in 100, 1 in 2?
    time of day

    etc.

    It could of course just be loading timing out due to a user’s computer being slow at that moment, internet slow at time of upload, server backing up, or just a glitch. Computers are like that.

    so start by getting user to try again with the same image, that will eliminate lots of stuff if it works second time.

Viewing 1 replies (of 1 total)
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