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User profile management


  • andyboyce
    Participant

    @andyboyce

    Hi,

    I have the forum set up on my website by my developer but I am getting a number of registered users saying that they can’t edit their profiles. They are all set up with the ‘participant’ status, but I have changed one to ‘keymaster’ and he says he still can’t change his profile details.

    Help please !

Viewing 13 replies - 1 through 13 (of 13 total)

  • Robin W
    Moderator

    @robin-w

    Is it all or just some users?

    try setting yourself up with a new username and participant and see if you can replicate the problem.

    what are they/you seeing – ie do they get the edit option?


    andyboyce
    Participant

    @andyboyce

    Hi Robin,

    Thanks for your help.

    I have set up a test user, and tried to edit the profile and get the message ‘You do not have sufficient permissions to access this page’

    Andy


    andyboyce
    Participant

    @andyboyce

    Robin,

    I have even changed the role profile to Keymaster and still get the same message ‘You do not have sufficient permissions to access this page.’


    Robin W
    Moderator

    @robin-w

    ok, so do you get this when you click edit on the profile page, or when you try to access the profile page?


    andyboyce
    Participant

    @andyboyce

    This message is displayed when the user clicks the ‘edit profile’ in the top right hand corner.

    Thanks,

    Andy


    Robin W
    Moderator

    @robin-w

    ok, could be lots of things, presume you’ve referred back to your developer?

    and presume this is a new installation of bbpress, so has never worked?

    I’d start by trying :

    Plugins

    Deactivate all but bbpress and see if this fixes. if it does, re-enable one at a time to see which is causing the error.

    Themes

    If plugins don’t pinpoint the problem, switch to a default theme such as twentytwelve, and see if this fixes.


    andyboyce
    Participant

    @andyboyce

    Afraid my developer has gone AWOL so I’m on my own with this as a non-techie !

    Do you know anyone that may be able to help please ?

    Andy


    Robin W
    Moderator

    @robin-w

    can you give us a link to your website?


    andyboyce
    Participant

    @andyboyce


    Robin W
    Moderator

    @robin-w

    you’re just down the road from me, I’m in Rotherfield!

    I’ll take a look this evening or tomorrow and come back !


    andyboyce
    Participant

    @andyboyce

    Small world….you don’t cycle do you ?? 🙂

    Thanks for your help

    Andy


    Robin W
    Moderator

    @robin-w

    ‘Small world….you don’t cycle do you ?? ‘

    No, strictly powered transport !

    Has the profile ever worked, or is this a new isuue- and how old is the forum ?


    andyboyce
    Participant

    @andyboyce

    Ha ha….it’s never worked

    Andy

Viewing 13 replies - 1 through 13 (of 13 total)
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