[Manaus]

A forum user notified me that he cannot post a new topic. He writes the the title, the post body, the tags, and then on clicking on ‘send’ the page gets refreshed on the topics list view, and at the bottom he can still view the post contents still in the form, with the form prefilled with the data already entered.

His role is participant, and for the sake of testing I faked a participant role to check if the role was blocked. It is not. I managed to post a new toping without hassle.
The Forum is open.

Where or how can I get more details about the process? What’s blocking, or what errors are returned, maybe they are hidden. Any suggestion?

v2.6.11 and wp6.6.2 with following plugins installed

Plugins:
bbp style pack
bbp user ranking
bbppress notify (no-spam)
GD bbPress Toolbox Pro

Thank you very much

[Robin W]

sounds like there is something that bbpress is seeing as an error or not filled in field.

My suggestion would be to get a screenshot of the fields he has completed (and any he hasn’t) and try the exact entry the is trying to create.

I’d also get him to try posting a test topic with something simple in another forum, or posting a reply to see if it is him, or what he is posting that is the issue

[Manaus]

I managed to replicate the error locally. It looks like the role cannot post entirely. And I tried to post as Administrator/Keymaster, well not a chance either. Text was very basic, like “Hello”, but the page refreshes and does not write to the db.
I guess it might be some setting at Forum level? Please notice that the parent Forum is closed, white the child is open.

Thank you very much

[Robin W]

Please notice that the parent Forum is closed, white the child is open.

That would be a good one to test on your local environment, try opening parent forum and see if that works

[Manaus]

No it is not posting.
What further actions can I take?

[Robin W]

ok, so on live site he (alone?) cannot post a topic, but admin/keymaster can, but on local no-one (is this correct???) can ???

[Manaus]

According to my latest tests, either Admin/keymaster and Client/Participant cannot post…

[Robin W]

ok, all I can suggest is the standard fault finding…

it could be a theme or plugin issue

Themes

As a test switch to a default theme such as twentytwenty, and see if this fixes.

Plugins

If that doesn’t work, also deactivate all plugins apart from bbpress and see if this fixes. if it does, re-enable one at a time to see which is causing the error.

If you cannot do this to your site (say because it is live) then use the ‘troubleshooting’ features of this plugin to let you test without affecting other users

Health Check & Troubleshooting

[Manaus]

Thanks Robin, I changed theme and saw that there was a .bbp-template-notice.error box that was hidden with CSS, thus hiding some problems with the post content (title length).
Problem solved.
Thank you very much.

[Robin W]

Great, glad you are fixed 🙂