[jscooper]

Hi,

I found a couple similar posts but nothing recent. When my users subscribe to a topic, they get emails when someone else posts in the topic. But when they are subscribed to a forum, and a new topic is created, no email is sent.

I’m not sure even where to start looking. Anyone else have this problem and a fix?

Thanks,

Jeff

WP 4.7.3 with customized Twenty Sixteen theme, bbpress 2.5.12-6148. Unfortunately, the site is an internal company intranet, so I cannot provide a link.

[Pascal Casier]

Hi,
Did your user subscribe to the forum ? Because subscribing to the topic does not mean subscribing to the forum.
Pascal.

[jscooper]

Yes, we’re subscribed to the forum. Thanks,

Jeff

[Pascal Casier]

I can suggest 2 things, but if you are talking ‘company’, make sure to respect data protection of course:
– Install an SMTP logger list ‘postman smtp’ so you can see what emails go really out.
– install my bbp-toolkit plugin and, in the next days, upgrade to v1.0.9 when I release it to use the subscription management module in there.

Get back to me here after these 2 if you still did not solve the issue.

Pascal.

[Pascal Casier]

Hi @jscooper,
v1.0.9 was launched. Did you found anything for SMTP or subscription ?
Pascal.