I’ve exported a forum from a website, and imported into the new one I’m building. All of the Forums, Topics, and Replies have come across and in the Dashboard it all looks good.

However, on the live page – http://istc.ismysite.co.uk/our-community/discussion-forums/ – it looks like there are no Topics, and when I go into a Forum, it doesn’t show any topics at all.

Looking at them in the Dashboard, all Topics are in the right forums.

I’ve tried disabling this theme (going to the default WordPress Twenty Twenty) but still have the same issue.

Any ideas? I tried some of the reset options but one of them wiped out all the reply > topic links so wary of having to reimport (again).

Hayulp!

[@gordnmclean Participant 4 years, 7 months ago]

Scratch that!

So I have all the topics and whilst they appear to be listed against the correct forum, they aren’t appearing.

What’s the best ‘reset’ way to fix this??

[@gordnmclean Participant 4 years, 7 months ago]

See screenshot, topics and replies exist, why aren’t they being shown here?

[@gordnmclean Participant 4 years, 7 months ago]

View post on imgur.com

[@robin-w Moderator 4 years, 7 months ago]

start with

dashboard>tools>forums>repair forums an run one at a time

[@gordnmclean Participant 4 years, 7 months ago]

Did that, now all counts are zero… previously all the counts on this page were correct (comparing to where I imported them from), but clicking through gave you the screenshot I shared above.

Clicking through to a forum gives me the same ‘Oh, bother! No topics were found here.’ message but all topics are no longer correctly linked to a forum?

View post on imgur.com

[@gordnmclean Participant 4 years, 7 months ago]

Previously, the Forum column was correct, now shows “-” as per screenshot

View post on imgur.com

[@robin-w Moderator 4 years, 7 months ago]

contact me via

Contact me

and if you’re happy to give me access, I’ll take a look

[@gordnmclean Participant 4 years, 7 months ago]

OK.

Did full reset. Re-imported Forums, then Topics, then Replies.

View post on imgur.com

So far so good.

But clicking into any of the forums, and “Oh, bother! No topics were found here.”

I’ve made them all public too and doesn’t make a difference.

I’m stumped!

[@gordnmclean Participant 4 years, 7 months ago]

Ahah! I think I’ve cracked it.

I’m building a new site, while the current one is still live and to do that I’m using a temp staging area, which has a different URL from the live site (obviously).

Importing the XML from the current site to the new one… that XML has the ‘live’ URL whereas the staging area has a different URL so I’m guessing the data in the database is confused by this.

Trouble is, I can’t confirm until I push the new site live but, can’t see any other reason this is happening?!

Anyone got any thoughts?

[@robin-w Moderator 4 years, 7 months ago]

sounds a reasonable explanation, but can’t say for sure

[@gordnmclean Participant 4 years, 7 months ago]

Yeah – have emailed you too, thanks for your help.