Hi, I’ve set up the lost password page with shortcode [bbp-lost-pass] but when users click on ‘forgot password’ and fill in the form they aren’t receiving an email with link to create new password.

Using BBPress Version 2.5.14 and BBP Private Groups Version 3.5.9. Using WordPress 4.8.1. The website is private so I can’t share.

Thanks in advance.
J

[@robin-w Moderator 7 years, 3 months ago]

can you test that a user gets a reminder if they click the wp-admin lost password ? Not suggesting this as a solution, this is a bit of fault finding.

[@janallsopp Participant 7 years, 3 months ago]

Hi Robin,
that’s what I’ve done with three users – got them to click ‘lost password’. They don’t receive any emails.

J

[@robin-w Moderator 7 years, 3 months ago]

can I just confirm that this happens then with both the bbpress shortcode [bbp-lost-pass] AND with the wp-admin lost password ?

[@janallsopp Participant 7 years, 3 months ago]

Yes, with both.

[@robin-w Moderator 7 years, 3 months ago]

ok, so it’s more a site than a bbpress issue.

so more fault finding needed.

try this

Check Email