Hello,

My wedding website is http://www.allyandjoewedding.com and was registered by our webdesigner Jack Cosentino. He provided me access to the website a couple months ago so I could see how everything worked and add in some other features I wanted.

Unfortunately it looks like we’re now hacked and I cannot log-in to reset the password. Additionally, Jack said that the “reset my password” e-mails are not coming to him, so he cannot reset them either.

Can you please help? Our wedding is in 2 months, and I’m worried that our website will be irreperably harmed / taken down.

Thanks!
Joe

[@allyandjoewedding2 Participant 11 years, 7 months ago]

Refreshing to see if anyone can help with this. Thanks!!

[@tharsheblows Participant 11 years, 7 months ago]

Oh no, poor you! Jack should be able to re-set them via the database as here – https://codex.wordpress.org/Resetting_Your_Password . I’m guessing your WordPress admin password and username are different to those for the control panel for account with the hosting company.

He can’t log in either, can he? I realise that’s a pretty obvious question but thought I’d ask. Good luck and congrats on the wedding! 🙂