Hi there – I have a member who clicks on the forum pages and they are totally empty. She sees the subscribe link at the top of the page, but nothing else.

This is not happening for me, and I am completely confused on what could be causing this. She says it happens on Safari and Chrome…on her laptop and phone.

I’ve had her clear cache and the issue persists.

Is there anything you know of that blocks the forums? Or anything I could be missing here?

Other members do not have this issue so I’m stumped on how to address it. Her forum role is listed as “participant” like all other members.

Any advice would be appreciated.

[@robin-w Moderator 1 year, 10 months ago]

link to your site please

[@chrissy-scivicque Participant 1 year, 10 months ago]

The forum is being a pay wall so you can’t see it.

https://mycareerlibrary.com/

Have you seen this happen elsewhere?

[@robin-w Moderator 1 year, 10 months ago]

Not seen this before, but suspect it is a user-side issue – maybe with her browser settings.

You say you have cleared cache, as that would be my no. 1 suspect.

Ok, so I would suggest you log in as her – to confirm that it is not a user issue – from a computer you don’t normally access the site from – say at a fiends house – you want to eliminate anything that can be masking an issue. You can change the password first, and ask her to reset it afterwards.

That will eliminate your site or confirm that her username is an issue.