[@robin-w Moderator 1 month, 3 weeks ago]

you probably need to increase page size and/or memory size

for memory

Increasing the WordPress memory limit

for page size

https://www.cloudways.com/blog/increase-media-file-maximum-upload-size-in-wordpress/#:~:text=To%20increase%20the%20maximum%20page,upload%20larger%20pages%20or%20files.

[@robin-w Moderator 1 month, 3 weeks ago]

The saving of updates to large topics containing table tags is still not working.

ok, so now we need to address this.

I’m going to suggest we don’t do troubleshooting mode for the moment, but let’s see what works and doesn’t work in live.

You say ‘large topics containing table tags’ so we need to define this.

so in live can you answer each one of these plaese

1. pure text say ‘hello’ works – yes/no?
2. Pure text but a lot of it works – yes/no?
3. `<table>
<tbody>
<tr>
<td>
hello
</td>
</tr>
</tbody>
</table>`
works – yes/no?

4. IF they all work, and please confirm this for each of the above, then can you post an example of what doesn’t work?

[@robin-w Moderator 1 month, 3 weeks ago]

do come back if you are able top tell me the error codes, quite happy to try and help further

[@robin-w Moderator 1 month, 3 weeks ago]

ok, so without being able to see errors, I’m not sure I can help further, clearly there is something not working correctly on your site, and without fixing that, I do not know if it is contributing to the other issues you are having.

If you have FTP access, you can change wp-config to log and display errors, there are plenty of articles on the web that can do so, and several plugins that might work.

[@robin-w Moderator 1 month, 3 weeks ago]

so no email in the email logs

dashboard>check and log email>email logs

[@robin-w Moderator 1 month, 3 weeks ago]

ok, so now you need to generate the ‘critical error’ screen, and the logs should show the email sent

[@robin-w Moderator 1 month, 3 weeks ago]

email does not have to match, but lots of things in between the send and recieve can jink emails they consider spam or suspicious.

So if you are not getting the error emails, can I suggest you install

Check & Log Email – Easy Email Testing & Mail logging

and use this to test emails, and if the site attempts to send an email, the email logs can tell you what it tried to send.

[@robin-w Moderator 1 month, 3 weeks ago]

I can’t fix the error until you get your admin emails working !!

so the admin email address in

dashboard>settings>general need to be a valid and working email, you can’t run a site without this working, so I think as a first action you need to fix this.

when you have, come back

[@robin-w Moderator 1 month, 3 weeks ago]

ok, I think we need to start again as I was working on the assumption that the problem was with tables, not with just text.

so in Live

1. If you post just text on the FRONT end – does it work?
2. If you just post text in the BACK end – does it work?
3. If you update that text with just text in the FRONT end – does it work?
4. If you update that text with just text in the BACK end – does it work?

For certainty
the FRONT end is where users would post, just as you are posting on this site
The BACK end is where you go via Dashboard>topics

[@robin-w Moderator 1 month, 3 weeks ago]

Does this occur anytime you try and access the forum page?

if so, it could be a theme or plugin issue

Themes

As a test switch to a default theme such as twentytwenty, and see if this fixes.

Plugins

If that doesn’t work, also deactivate all plugins apart from bbpress and see if this fixes. if it does, re-enable one at a time to see which is causing the error.

If you cannot do this to your site (say because it is live) then use the ‘troubleshooting’ features of this plugin to let you test without affecting other users

Health Check & Troubleshooting

Then come back

[@robin-w Moderator 1 month, 3 weeks ago]

we have 2 issues I believe :

1. An issue where IF a topic/reply contains table tags (eg. <table>, <tr> etc.) then on update the post does not save?

2. an issue where you are getting a critical error.

I would suggest we tackle these one at a time, so maybe see if we can fix the <table> issue first.

[@robin-w Moderator 1 month, 3 weeks ago]

ok, I’m a bit lost as to what your testing is showing.

The essence of fault finding is taking a setup that works and finding the difference between that and one that doesn’t work.

so I have a test site working with bbpress and style pack and nothing else. If your site with that same setup doesn’t work, then we can find the difference.

If it does work, then yes adding back plugins until it fails is a good strategy, but until we are both seeing the same, then it is not doing much good?

[@robin-w Moderator 1 month, 3 weeks ago]

ok, so this on my test site with just bbpress and style pack, using admin and keymaster roles publishes fine

<table>
<tbody>
<tr>
<td>
hello
</td>
</tr>
</tbody>
</table>

do you still get a critical error with this combination, and if so I still need the exact error it produces

[@robin-w Moderator 1 month, 3 weeks ago]

so in dashboard>users you will see a column showing the bbpress role

[@robin-w Moderator 1 month, 3 weeks ago]

ok, but what about the bbpress role?

[@robin-w Moderator 1 month, 3 weeks ago]

thanks, and for your testing, what combination are you using?

I’m not asking you to try others levels, just getting your tests and my tests to be the same !

[@robin-w Moderator 1 month, 3 weeks ago]

what are your wordpress and bbpress user levels?

eg

admin and bbp-keymaster
Subscriber and particiapnt

etc

[@robin-w Moderator 1 month, 3 weeks ago]

https://www.godaddy.com/en-uk/help/fix-my-wordpress-site-when-its-experiencing-a-critical-error-40968

[@robin-w Moderator 1 month, 3 weeks ago]

ok, so you should have got an email saying what the specific error is, did you get this?

[@robin-w Moderator 1 month, 4 weeks ago]

ok, so in the backend if I create a topic with a title of ‘test’ and this content

<table>
<tbody>
<tr>
<td>
hello
</td>
</tr>
</tbody>
</table>

Then it publishes all fine.

Does that work for you, and if so, can you give me exact steps to recreate problem.

Also able to edit that topic so changed hello to goodbye and it updated fine

[@robin-w Moderator 1 month, 4 weeks ago]

Quick question, can you update it from the front end?

[@robin-w Moderator 1 month, 4 weeks ago]

So do you see all your users in

dashboard>users ?

or only some of them?

[@robin-w Moderator 1 month, 4 weeks ago]

bbpress just uses the WordPress user login, so if they are registered already, they don’t need to re-register to use bbpress.

[@robin-w Moderator 2 months ago]

I’d try and create an account from another device that does not know your site – that would show it as your device or not.

[@robin-w Moderator 2 months ago]

ok, I just registered and logged in no problem, do you still have an issue?