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Messy Emails to users


  • Alpo
    Participant

    @alpokoskiniva

    3 years, 10 months ago

    Hi everybody!

    My users have a problem, they receive messy emails when somebody paste text from external program to forums. They receive html-format descriptions in their mails.

    Sample:
    <p class=”p1″><span class=”s1″>***</span></p>
    <p class=”p1″><span class=”s1″>1)</span></p>
    <p class=”p1″><span class=”s1″>Opel Astra: User manual 2020</span></p>

    Any idea how to remove format or allowing send format in a way that users could read the mails as they should.

    Thank you in advance 🙂

    Best regards, Alpo

Viewing 8 replies - 1 through 8 (of 8 total)

  • Robin W
    Moderator

    @robin-w

    3 years, 10 months ago

    I presume users are receiving emails as html/rich text rather than plain text ?


    Alpo
    Participant

    @alpokoskiniva

    3 years, 10 months ago

    Thank you for your time.

    It seems that making copy-paste from Libre Office to Bbpress editor brings the format data with the text.

    I tested and the result in the editor is:

    <b>Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt</b>

    I wonder, why the editor can not handle the format data in the paste text.

    But if you do the text formatting in the editor with the text you are typing, then there is no problem.


    Robin W
    Moderator

    @robin-w

    3 years, 10 months ago

    so this shows ok in the actual bbpress topic/reply – yes ?

    but is wrong in the (presumably) ‘subscription’ email that is sent – yes ?


    Alpo
    Participant

    @alpokoskiniva

    3 years, 10 months ago

    Yes and yes.
    I had no idea the problem source is the editor. According to the user reports, it was email.


    Robin W
    Moderator

    @robin-w

    3 years, 10 months ago

    are you using the text editor in bbpress, or have you got a visual editor running ?


    Alpo
    Participant

    @alpokoskiniva

    3 years, 10 months ago

    Yes, I had visual editor but now changed back to text editor.
    No more hassle with formatting.

    Thank you! I would like to buy a cup coffee for you for kind support.
    https://www.buymeacoffee.com/

    Best regards, Alpo


    Alpo
    Participant

    @alpokoskiniva

    3 years, 10 months ago

    Thank you & enjoy, done by Tuomo


    Robin W
    Moderator

    @robin-w

    3 years, 10 months ago

    🙂 thanks 🙂

Viewing 8 replies - 1 through 8 (of 8 total)
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