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Help! Site has been hacked and Password Changed

  • @allyandjoewedding2

    Participant

    11 years, 7 months ago

    Hello,

    My wedding website is http://www.allyandjoewedding.com and was registered by our webdesigner Jack Cosentino. He provided me access to the website a couple months ago so I could see how everything worked and add in some other features I wanted.

    Unfortunately it looks like we’re now hacked and I cannot log-in to reset the password. Additionally, Jack said that the “reset my password” e-mails are not coming to him, so he cannot reset them either.

    Can you please help? Our wedding is in 2 months, and I’m worried that our website will be irreperably harmed / taken down.

    Thanks!
    Joe

Viewing 2 replies - 1 through 2 (of 2 total)

  • @allyandjoewedding2

    Participant

    11 years, 7 months ago

    Refreshing to see if anyone can help with this. Thanks!!

    @tharsheblows

    Participant

    11 years, 7 months ago

    Oh no, poor you! Jack should be able to re-set them via the database as here – https://codex.wordpress.org/Resetting_Your_Password . I’m guessing your WordPress admin password and username are different to those for the control panel for account with the hosting company.

    He can’t log in either, can he? I realise that’s a pretty obvious question but thought I’d ask. Good luck and congrats on the wedding! 🙂

Viewing 2 replies - 1 through 2 (of 2 total)
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