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• 5 posts
• 2 voices
• Started 4 years ago by HowToGeek
• Latest reply from HowToGeek
• This topic is not resolved

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• support forum

• Posts in this topic

Support Forum Plugin not Updating Status

1. • 
   • HowToGeek
   • Member

   • Posted 4 years ago #

   I'm unable to update the status of a topic when using the support forum plugin.

   I've tried this on both php4 and php5, with slugs enabled and without, but it's just not triggering anything. I change the drop-down menu, hit the button, but it never changes the status.

   I've done a mysql trace and I don't see any update statements being fired... I'm going to break out the debugger in a minute, but thought I'd post something here to see if anybody has a quick answer.

   The plugin works perfectly other than this one thing.
2. • 
   • Sam Bauers
   • Key Master

   • Posted 4 years ago #

   I seem to remember that you had removed all the javascript from your site. The updater uses an Ajax call to change the status. I'm not sure which bit of javascript it needs, but it needs it.
3. • 
   • HowToGeek
   • Member

   • Posted 4 years ago #

   I added the javascript back in but still didn't have any luck.
4. • 
   • Sam Bauers
   • Key Master

   • Posted 4 years ago #

   You also need to have the "bb_head" hook in your template head below the enqueue javascript call.

   <?php bb_head(); ?>
5. • 
   • HowToGeek
   • Member

   • Posted 4 years ago #

   I've got that there as well...

   I'm going to break out the debugger and figure out what is going wrong.

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