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some new users showing up as inactive, others working fine


  • clarklab
    Member

    @clarklab

    Are new users created in WP left as inactive (no role) until they sign in? We saw a bunch of users marked as inactive, but plenty of users posting just fine.

    When I went into WordPress Integration Settings – User Role Map everything is set as it should be. Clicking ‘Save Changes’ (without actually making any changes) automatically switched all users marked inactive to member.

    We had someone report they were unable to login so I went to check the user’s account and that was when I found his inactive role along with dozens of other users.

    When trying to replicate it myself with new, test registrations any user I can create that shows up inactive is immediately switched to member on the first log in.

    The main reason I ask if because the number of inactive users seemed very high and simply clicking ‘Save Changes’ and having them all switch in unison seems a bit odd.

Viewing 7 replies - 1 through 7 (of 7 total)
Viewing 7 replies - 1 through 7 (of 7 total)

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